Customer Service

Our policy is simple: When shopping at TweezersPlus®, your satisfaction is guaranteed. If you have any questions or need assistance with our products, please contact our customer service department at customerservice@tweezersplus.com. We’ll respond during our regular business hours, Monday through Friday from 8am to 6pm EST.

Caring For Your Product

Instruments and tools should be cleaned prior to use with warm water and antibacterial soap, an alcohol wipe, or the equivalent. After use, repeat the procedure and store your dry instrument in a cool convenient location. Keep tips from being damaged.

Lifetime Guarantee

We appreciate your business and guarantee that you will be 100% satisfied with your purchase.

All TweezersPlus®/Anmuth Medical instruments are guaranteed against any defects in material and workmanship. Our liability is limited to repair and replacement only.

Shipping Policy

We offer Free Shipping on all orders over $50.00 within the United States & Canada. Standard shipping rates will apply to other orders, depending on the size, weight, and value of your package. USPS First Class Air Mail to Canada is USD $7.95. If express shipping is selected, additional charges will apply. Call our customer service team at 203-244-5543 or email customerservice@tweezersplus.com for rates, delivery options and overseas shipments.

Orders are generally processed within 24-48 hours from our warehouse. Our standard method of shipment is UPS Ground Service or United States Postal Service. Please note that surgical instruments, implements, and tools are handmade by skilled craftsmen. If an item is on backorder due to high demand, you will be notified via email.

Shipping & Handling Rates

Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process.

Return Policy

If you need to return or exchange an item purchased from us within 30 days, please contact us via email at customerservice@tweezersplus.com or by calling 203-244-5543. We’ll provide you with authorization, easy instructions, and a return label to use.

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